FREQUENTLY ASKED QUESTIONS

Where is the conference being held?

Surf's up! AIIM is headed to the land of sunshine and perfect weather: San Diego!

Manchester Grand Hyatt San Diego

1 Market Place

San Diego, California, USA, 92101

Who should attend AIIM19?

If any of these sound familiar, then you should attend: 

  • Process workers -- “Quit making us enter the same information in five different spreadsheets.”
  • Knowledge workers -- “We’re drowning in information but thirsty for knowledge.”
  • Security officers -- “Information is leaking out of the organization at every turn."
  • Records managers and lawyers – “The volume of information that is beyond our ability to control is increasing business risk and exposure.”
  • IT people -- “We can’t keep up with the demands of the business and they are working around us rather than with us.”
  • The Business -- “Productivity is declining because of our inability to automate our core processes.”
  • The C-Suite -- “We are spending so much effort just keeping the lights on that I am afraid we will miss the next wave of technology and be left behind.”

What's included with my pass?

AIIM Conference 2019 attendance includes: access to all keynotes, breakout sessions, case study sessions, and the Solutions Lounge. You’ll also gain entry to the AIIM Celebrates Party, get access to the conference program via a mobile app (exclusively designed for the conference), and AIIM Pre-Conference sessions from the bank of AIIM training.

What's the schedule?

Monday, March 25, 2019  

AIIM Pre-Conference Training Courses is 9:00am until 5:00pm (Advance registration is required. Space is limited.)


Tuesday, March 26, 2019  

Certified Information Professional Proctored Exam. Clock starts at 9:30am

Solutions Lounge opens at 2:00pm and the Opening General Session begins at 3:00pm

Evening Reception starts at 6:00pm and ends at 7:30pm


Wednesday, March 27, 2019  

General Session begins at 8:30am

Breakfast begins at 7:30am in the Solutions Lounge

Conference Celebration will take place on-site from 7:00pm - 10:00pm (Further details will be released)


Thursday, March 28, 2019  

General Session begins at 8:45am

Breakfast begins at 7:30am in the Solutions Lounge

Closing Session ends at 2:30pm

Be sure to check back as we will be filling out the agenda and adding details, we know you don't want to miss a thing.

How much does it cost to attend the AIIM Conference 2019?

Regular price is $1445 USD for full conference access. Early bird rates are available until January 31, 2019.
Check out this page for details.

Is there a group discount price?

Absolutely. When three or more people from the same company register together, each person will receive $50 off their registration. To get this discount, all registrations must be executed at the same time. Please contact us and we’ll be happy to help.

When I pay by credit card, what company name will show up on my statement?

The company name on your statement will read AIIM (Assoc Intel Info Mgmt)

Can I pay by invoice?

Absolutely. When you select your passes and check out, please choose "pay by invoice" and it will be sent to you, directly.

How do I get an invitation letter for visa purposes?

If you are traveling from overseas to AIIM19 and require an invitation letter for your visa process, please register for the conference first and within the confirmation email will be a link to an online form to request the invitation letter. In the event that your visa is denied, we will honor our refund policy effective at the time you submit evidence of the visa being declined. Our refund policy is outlined in the terms and conditions accepted upon registration, and also within this FAQ section. 

What is the refund policy?

As per our terms and conditions, we must receive your refund in writing by February 16, 2019 and we will refund 70% of your purchase price.

Can I send a substitute in my place?

Attendees may be substituted up until 5pm EST, March 19, 2019. Please use this form

What AIIM Pre-Conference certificate training courses and workshops will be offered?

Stay tuned! We will be posting these details soon.


Can I get credit for attending the conference and pre-conference training courses?

The AIIM Conference and Pre-Conference sessions are approved for Certified Information Professional (CIP) credits as follows:
     AIIM Conference 2019 - 12.5 Hours
     AIIM PreCon Sessions - 6.5 Hours


How much does it cost to attend an AIIM Pre-Conference training course?

AIIM Pre-Conference Training course price is $599 USD at the early bird rate and $699 Feb 1st onwards.

The AIIM Certified Information Professional exam (Tuesday Morning) is offered at a rate of $249.


What do I get as a VIP?

As our VIP guest you will get access to our exclusive Keynote Speaker Book Signings, Speaker Meet and Greets, Preferred Seating, Red Carpet Arrivals, VIP Concierge and more.


What meals are included with my registration?

Pre-Conference Training registration includes breakfast and lunch on Monday.

AIIM Conference registration includes an opening night reception with light appetizers on Tuesday. Breakfast and lunch on Wednesday and Thursday, and food and drinks on Wednesday night at the Conference Party.


Do you have any special dietary restrictions?

Let us know at the time of registration, you will see the question during the process. We work very closely with the properties on these details so communicate clearly and early of anything we should be aware of.


How do I book my hotel room?

As soon as your event registration is confirmed, you will receive your confirmation details that also contains a link to the hotel booking site. AIIM has negotiated a preferential single occupancy rate of $285 (plus taxes and fees), this will be available until February 20th or until the block fills, whichever comes first. We urge you to do this at the time of booking as it’s a popular hotel, with great rates and who wants to walk to the venue each morning?!


Will there be Wi-Fi available?

We've got you covered - there will be free Wi-Fi available throughout the conference rooms during the event period. Also, you'll have free Wi-Fi in your hotel room covered by room rate.


What is the dress code?

Conference attire is business casual for all events, including the evening event. Please remember conference rooms temperatures may not be to your personal preference, so come prepared with an additional layer. The hotel thermostat is set to 68 degrees.

What's the weather going to be like?

It's San Diego... in March, we've ordered up sunshine and blue skies, but no guarantees. Average temperatures in March are 65+ degrees, cooler in the evening. Be sure to check the 10-day forecast before you leave, and bring a sweater as the air conditioner will be on in the hotel and conference space.

Will we have an app again?

The app will be back! Stay tuned for details.


I'm registered, but still want to learn more about the event...

We always conduct a yearly pre-conference webinar to provide you with tips and tricks and the best ways to maximize your experience at AIIM19. Stay tuned for details!


What are the benefits of becoming an AIIM professional member?

Besides getting 10% off your conference pass, there are too many benefits to mention on here in detail.
Check out our AIIM membership page for the full list.

Other questions?

If your question isn't answered here, please email us and we'll get back to you shortly.


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